General terms and conditions

1. Introduction

1.1 Welcome to the terms and conditions for Aloe Health UK Ltd. These terms and conditions explain your rights and obligations.

1.2 Please read them carefully as your purchase of Products from this website indicates that you accept these terms and conditions. Please contact us with any enquiries, comments, or complaints.

1.3  All references to Aloe Health UK mean Aloe Health UK Ltd whose registered address is 44c High Street, Chippenham, Ely, Cambs, UK, CB7 5PR.

2. Complete agreement and privacy

2.1 The Aloe Health UK privacy policy forms part of these terms and conditions.

3. Variation of terms and conditions

3.1 We reserve the right to change these terms and conditions from time to time and without notice.

4. Purchasing and ordering

4.1 To buy goods or services from us you must be over 18. For further information relating to the purchase of products from Aloe Health UK, please read the relevant sections below.

5. Materials in site and software rights

5.1 All copyrights, trademarks, patents, design rights, and other intellectual property rights relating to our websites (including, but not limited to, the underlying software, the design, graphics, layout, feel, and structure of our websites) will be and remain the sole property of Aloe Health UK.

5.2 Redistributing, republishing, copying, adapting or otherwise making material on this website available to third parties is prohibited.

5.3 The information in this website is given in good faith. It is subject to change without notice. We make every effort to ensure that the information on our website is correct but we cannot guarantee that it is 100% free of inaccuracies, errors and omissions.

6. Our liability

6.1 Users of this website are responsible for any decisions they take based on information provided on the sites. We do not accept liability (as far as permitted by UK law) for any loss arising from using or relying on information or links included in this site.

6.2 Arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

6.3 You agree to indemnify and hold us harmless from any liability, loss, claim, and expense (including reasonable legal fees) related to any breach by you of these terms and conditions or arising from your use of our website.

6.4 We shall not be liable to you in connection with this Agreement for losses that are not a reasonably foreseeable consequence of our actions. If you are using our website for commercial purposes, Aloe Health UK shall not be liable for any loss of profits, loss of contracts, loss or corruption of data, or other economic loss arising in connection with this Agreement.

6.5 These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, or for any matter which it would be illegal for Aloe Health UK to attempt to exclude its liability and do not affect your statutory rights.

6.6 Our website may contain links to other sites, which are outside our control and are not covered by these terms and conditions.

6.7 If you access other sites using the links provided, we cannot be responsible for the content of those sites or for the way in which they deal with you or use any information they may acquire about you.

7. Your liability

7.1 You shall compensate us in full if we incur any losses or if any claims or legal proceedings are brought or threatened against us by any other person arising from your use of our website.

8. Acceptance of these terms

8.1 This Agreement is deemed to be made in England and is subject to English law and the exclusive jurisdiction of the English courts.

9. Matters beyond reasonable control

9.1 Neither party is liable for any breach of this Agreement that is caused by a matter beyond its reasonable control, including acts of God, fire, lightning, explosion, war, flood, industrial disputes, sabotage, extremely severe weather, or acts of local or central Government or other competent authorities.

10. Purchasing of products from Aloe Health UK

10.1 To purchase a product you must be 18 or over on the date of purchase.

10.2 All orders are subject to acceptance and product availability. By submitting your order you are offering to buy the products at the price set out in the order and allowing us to use your personal details to supply the products.

10.3 We may not necessarily keep a copy of your order. We advise you to print a copy of them for your information in the future.

10.4 We are not obliged to supply the products you have ordered until we have confirmed that we have accepted your order. No contract will exist until we have accepted your order.

10.5 All prices include VAT where payable at the current rates. If the product is out of stock or we are unable to supply exactly what has been ordered (or if there has been a price increase) we will contact you.

10.6 We aim to process your order as soon as possible and subject to the delivery method chosen at the time of ordering, but please allow up to 14 days for delivery to UK addresses. If we have not delivered the products within 30 days for UK addresses, or 60 days for Non-UK addresses from the date of our acceptance you may cancel the contract and we will refund any money paid by you.

10.7 Aloe Health UK cannot take responsibility for the use of any product purchased. It is the responsibility of the purchaser to satisfy themselves as to the suitability of the product and potential for any allergic or adverse reaction.

10.8 The liability of Aloe Health UK is limited to the purchase price paid.

10.9 The supply of any product by Aloe Health UK shall not imply or comprise advice relating to suitability for use by the purchaser. Purchasers shall use the product only as intended by the manufacturer and in accordance with any directions provided with the product.

11. Credit/Debit Card Payments

11.1 You can pay by credit or charge card. We accept Amex, Diners, MasterCard, Visa, and Switch. Payment by eCheque will be subject to clearance of funds into our account which may take up to 14 days.

11.2 All credit and debit card holders are subject to validation checks and authorisation by the card issuer. Aloe Health UK reserves the right to void or refund any transaction if not satisfied with the validity of the card used to make payment. The decision of Aloe Health UK in this respect is final.

11.3 If the issuer of your payment card refuses to authorise payment to us, we will not confirm acceptance of the order, no contract will be formed, and we will not be liable for any delay or non-delivery.

11.4 PayPal and Sagepay process credit card payments on behalf of Aloe Health UK. Aloe Health UK are not responsible for losses incurred as a result of payment processing by PayPal or Protx. If payment is taken by PayPal or Sagepay and not credited to the Aloe Health UK account, or mutltiple payments are taken in error the matter shall be between the Purchaser and PayPal or Sagepay.

11.5 Where a payment is incorrectly credited to the Aloe Health UK account, Aloe Health UK will make a refund as soon as the error is discovered. Aloe Health UK are not responsible for loss of interest or bank charges incurred as a result of excess or duplicate payments.

12. Cancellation policy

12.1 You have the right to cancel the order for up to 14 days, starting from the date of your order.

12.2 To cancel the contract you need to send a written cancellation request by post to Aloe Health UK, 44c High Street, Chippenham, Ely, CB7 5PR UK; by email to sales@aloehealthuk.com; or by fax to 01638 723979.

12.3 You should arrange for the goods to be returned at your expense unopened in good condition and adequately packed to the above address and we shall arrange for a full refund (excluding return postage) within a maximum period of 30 days from notice of cancellation.

12.4 Please note that your statutory rights are not affected. This cancellation policy is separate and additional to our returns policy. However, if you do choose to cancel, we would remind you that there is a legal requirement for you to take good care of the goods until you have returned them to us.

13. Returns Policy

13.1 The products must be returned in re-sellable condition, in original packaging and with seals intact within 14 days of purchase.

13.2 If we accept the returned goods we will arrange for a full refund (excluding return postage) within a maximum period of 30 days from receipt of the returned goods.

13.3 If the wrong product has been delivered, or the quantity is incorrect Aloe Health UK may at their sole discretion make up the order to the required quantity, or make a partial refund of the total price paid. Aloe Health UK may require incorrect or excess products to be returned in which case they should be returned in good re-sellable condition and the Customer is responsible for making reasonable efforts to ensure safe return. Aloe Health UK will not collect excess products, these must be returned by the Customer. If Aloe Health UK are at fault in delivering excess unwanted products the postage cost of returning the products may be refunded.

13.4 Incorrect or damaged goods must be notified to Aloe Health UK within 7 days of receipt. No action to return or dispose of unwanted or damaged goods shall be taken until the Customer has been instructed by Aloe Health UK on what action to take. The Customer has a legal responsibility to keep unwanted goods safely until they have been returned.

14. Delivery

14.1 Postage and Packing is at the relevant rate for the Delivery Option selected when Ordering.

14.2 Aloe Health UK will not deem an order "lost in transit" until 21 days have elapsed since it was posted.  For orders delivered to non-UK destinations a period of 42 days will apply before an item will be accepted as "lost".

14.3 At the sole discretion of Aloe Health UK if an item is lost or damaged in the post we may either refund or replace the item or items.  No liability whatsoever is accepted for consequential losses, inconvenience, or breach of promise resulting from a lost package or item.

14.4 Aloe Health UK do not undertake to deliver by a specific time or date.

14.5 If a customer requires a delivery to be insured for its full value this must be indicated at the time of ordering and an additional cost may be payable.

14.6 Aloe Health UK take no responsibility for the delivery of items where an incorrect address has been provided. It is the responsibility of the purchaser to provide full and correct address information while ordering. 

14.7  If an order is returned "undelivered" due to an incorrect or incomplete address being provided or because it was not collected from the post office Aloe Health UK will make reasonable attempts to contact the customer to arrange re-delivery.  For heavier items that are costly to post we may make an additional charge where the customer has provided incorrect address information.

15. Your personal information.

15.1 We will collect personal information in connection with the service we provide, but only for the purposes of completing your order. The Aloe Health UK privacy policy has details on what information we collect, what we do with that information, and other related matters such as cookies.

16. Assignment

16.1 You shall not assign or otherwise transfer this Agreement to any other person without obtaining our prior written consent.

16.2 We reserve the right to assign all or part of this Agreement at any time to any company or person.

17. Aloe Health UK website content

17.1 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

18. Bonus Product Scheme

18.1 The Bonus Product Scheme is a customer loyalty award scheme to which the following conditions apply:

18.1 Entitlement to free products is assessed on the basis of retail price excluding shipping costs.  Bonus entitlement is awarded on the basis of 5% of the purchase at the retail price of goods from Aloe Health UK.  Only goods ordered in the previous 12 months count towards the Bonus

18.2 To claim a bonus ordered goods must be paid for, and if subsequently returned the value of any refund will be deducted from any bonus entitlement.

18.3 Bonus products may only be claimed on-line, they cannot be claimed by any other means.

18.4 Entitlement to free products will be calculated at the full retail value even if the goods are offered for sale at a discount.

18.5 Aloe Health UK reserves the right to withdraw the bonus scheme or to modify its terms at any time and without notice.

18.6 Bonus earned cannot be claimed as cash or cash equivalent.

18.7 You must have sufficient bonus to cover the full price of the product, you can't put your bonus towards a product and make the difference up with cash.

18.8 You can only claim free products in conjunction with other purchases with a minimum value of £15.

18.9  The maximum bonus that can be used in a single transaction is £30.


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